Returns & Refund Policy
Last Updated: September 21, 2026
This Returns & Refund Policy explains the terms applicable to payments made for services provided by M Praveen Kumar through this website.
Website: https://mutchumillipraveenkumar.adsportfolio.site/
By purchasing or engaging my services, you acknowledge and agree to the terms outlined below.
1. Nature of Services
M Praveen Kumar provides professional digital marketing and Amazon Ads-related consulting and management services.
Depending on the service selected, this may include:
Amazon PPC management
Amazon Ads strategy and optimisation
Advertising account analysis
Campaign setup and optimisation
Keyword and targeting research
Performance analysis and reporting
Advertising consultation
Other digital marketing services agreed upon between the client and M Praveen Kumar
The exact scope, deliverables, timelines, fees, and engagement terms may be agreed upon separately with each client.
2. No Physical Product Returns
The services provided through this website are primarily digital/professional services.
Therefore, there are no physical products to return.
Once a service has been purchased or work has commenced, the service cannot be returned in the same manner as a physical product.
3. Cancellation Policy
If you wish to cancel a service, please contact me as soon as possible at:
Email: praveen.k2312@gmail.com
Mobile: 987456321
Cancellation requests made before work has commenced may be eligible for a full or partial refund, depending on the specific service and any costs or work already incurred.
Once work has commenced, the amount refundable, if any, will be determined based on the work already completed and the specific terms agreed with the client.
4. Refund Policy
Refunds are considered on a case-by-case basis.
A refund may be considered in circumstances such as:
The service has not yet commenced and cancellation is requested promptly.
A service cannot reasonably be delivered as agreed.
A duplicate payment has been made.
A payment was made due to a genuine technical or processing error.
Another refund entitlement exists under applicable law or the specific service agreement.
Refunds will generally not be provided solely because:
You have changed your mind after work has commenced.
You are dissatisfied with advertising results where the agreed services have been properly provided.
Amazon Ads performance, sales, traffic, rankings, conversions, or revenue did not meet a particular expectation.
You did not provide the information, access, approvals, assets, or other materials required to perform the service.
External circumstances affected the performance of an advertising campaign.
Advertising performance can depend on numerous factors outside my control, including competition, Amazon’s algorithms and policies, product pricing, inventory, reviews, listing quality, market conditions, customer behaviour, and changes made by Amazon.
No specific sales, revenue, ranking, ROAS, ACOS, or other advertising result is guaranteed unless expressly agreed in writing.
5. Completed Services
Where a service has already been fully delivered, completed, or substantially performed according to the agreed scope, the service will generally not be eligible for a refund.
For recurring services, any cancellation or refund will be handled according to the applicable engagement or service agreement.
6. Third-Party Fees
Fees charged directly by third-party platforms or service providers are generally outside my control.
This may include, where applicable:
Amazon advertising charges
Amazon marketplace fees
Payment gateway charges
Banking or transaction charges
Software or subscription fees
Other third-party platform charges
Unless specifically agreed otherwise, these charges are not considered part of my professional service fee and are not refundable by me.
7. Refund Processing
Where a refund is approved, it will generally be processed using the original payment method where reasonably possible.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment service provider.
Any applicable processing fees or non-refundable third-party charges may be deducted where permitted by applicable law and the agreed terms.
8. Disputed Payments
If you believe that a payment has been charged incorrectly or that a duplicate payment has been processed, please contact me before initiating a payment dispute or chargeback where reasonably possible.
I will review the transaction and attempt to resolve the matter promptly.
Nothing in this section limits any rights you may have under applicable law.
9. Service Complaints
If you have concerns regarding a service, please contact me with:
Your name
Email address
Date of purchase/payment
Service purchased
Description of the concern
Relevant supporting information, if applicable
I will review the matter and respond within a reasonable period.
10. Changes to Services
I reserve the right to modify, discontinue, or update services offered through the website.
Any changes affecting an existing client engagement will be handled according to the applicable service agreement or mutually agreed terms.
11. Exceptions Required by Law
Nothing in this Returns & Refund Policy is intended to exclude, restrict, or limit any consumer or other legal rights that cannot lawfully be excluded or restricted under applicable law.
Where applicable law provides a mandatory right to a refund, cancellation, replacement, or other remedy, those rights will continue to apply.
12. Contact Information
For cancellation, refund, or service-related enquiries, please contact:
M Praveen Kumar
Email: praveen.k2312@gmail.com
Mobile: 987456321
Please include relevant payment or service details so that your request can be reviewed efficiently.
13. Updates to This Policy
This Returns & Refund Policy may be updated from time to time to reflect changes in my services, payment processes, business practices, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
M Praveen Kumar
Email: praveen.k2312@gmail.com
Mobile: 987456321
Last Updated: September 21, 2026